Shipping & Returns

Shipping

UK Delivery

We offer FREE UK delivery on all orders over £75.

International Delivery

EU Shipping is £11.95 flat rate.

We can dispatch worldwide with DHL for a £14.95 flat rate.

Returns & Refunds

Please see our Terms & Conditions for our full refund policy

If something’s wrong please let us know as soon as possible – please keep all packaging, labels and delivery documents. Our customer service team can be contacted on 01603 616132 or email info@modone.co.uk where we will endeavor to answer your questions.

Goods can either be returned to store or by post (see below).

We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.
In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt and be in the condition that they were purchased.

Without a receipt, we will exchange or refund in vouchers at the last known selling price.

If you return a single item bought as part of a multi-buy discount offer (for example buy 2 for £20.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi-buy offer discount you will be refunded with the full multi-buy value.

If your payment card expires before we process your refund please contact customer services by telephone with your order number, postcode, and new card details.

Our refunds policy is in addition to your statutory rights.

Free Returns to Store

If you would like to return goods Mod One free of charge, please safely dispose of any broken glass before returning your item to us. Please pop into our store with your proof of purchase, all original packaging and we’ll do our best to help.

Returns by post

You can return goods to us via the Post Office to:
Mod One – Returns Department
Mod One Ltd
12A Pottergate,
Norwich
NR2 1DS

The parcel should contain:
• The item(s) you purchased that you wish to return in their original condition.
• Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will be refunded for the delivery charge if we have made an error in our dispatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will also refund your delivery charge if you are an EU customer canceling within 7 days of receiving your order under the Distance Selling  Regulations (see below).

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 28 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.

If you need advice on returning by post, please contact our customer services team on 01603 616132 or email
info@modone.co.uk where we will endeavor to answer your questions.